Yeah, that unfortunately happens with any complex software. No worries, with Raccoon, there’s personal support on the cheap. Why waste valuable time with user forums or, worse, hours of trial and error when you can simply directly ask someone who’s at home in the subject?
Support comes as part of the premium features (“Home premium” or “Professional”). So you not only get your question(s) answered, but also full access to all Raccoon functions. In case you just want to report a bug, please use the bug tracker.